Framework Laptop 13 Pro Shipments Delayed by One Month Due to Manufacturing Glitches
Framework is postponing Laptop 13 Pro shipments by a month, until late July, to resolve manufacturing defects in its haptic touchpad and custom display. The company is redesigning the touchpad's PCB and updating display firmware. While mainboard shipments with Core Ultra Series 3 chips remain on schedule, customers can cancel orders for a refund.
Key points
- Framework is delaying shipments of its Laptop 13 Pro by one month, pushing back delivery from late June to late July.
- The delay stems from identified manufacturing issues with the laptop's haptic touchpad and custom display.
- Specific problems included a touchpad PCB design flaw causing grounding issues and display firmware requiring an update.
- Framework is addressing these by redesigning the touchpad's PCB and updating the display's firmware before mass production.
- Orders not including the affected components, like those with Intel's Core Ultra Series 3 chips, are not impacted and will ship as scheduled.
- Customers have the option to cancel their pre-orders for a full refund if unsatisfied with the delay.
Framework, a company known for its repairable and upgradeable laptops, has announced a one-month delay for its new Laptop 13 Pro. The company informed pre-order customers that shipments, originally slated for late June, will now commence in late July. This postponement is attributed to unexpected manufacturing challenges encountered with the device's haptic touchpad and its custom display.
According to Framework, the issues required halting the start of mass production to implement fixes. The haptic touchpad's problems originated from its PCB design, which necessitated a redesign to correct unwanted grounding. The custom display, on the other hand, required a firmware update prior to mass production. Framework assured customers that these issues are being addressed to ensure the hardware's reliability, with most shipments expected to be completed by August and production back on track by September.
While the Laptop 13 Pro faces this delay, Framework clarified that orders for mainboards equipped with Intel's new Core Ultra Series 3 chips, along with other standalone repair and replacement modules, are unaffected and will ship on their original schedule. Customers who pre-ordered the Laptop 13 Pro and are unwilling to wait can opt for a full refund. The company also allows pre-order customers to modify their existing orders.
Sources
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