Right-to-Repair Advocate Sues Samsung Over SSD Warranty Dispute
Right-to-repair activist Louis Rossmann is suing Samsung after the tech giant refused to replace his defective 4TB 990 Pro SSD under warranty. Instead of a replacement, Samsung offered a refund of the original purchase price, despite the SSD being sold elsewhere for significantly more.
Key points
- Right-to-repair advocate Louis Rossmann is suing Samsung.
- Rossmann's 4TB 990 Pro SSD failed within its warranty period.
- Samsung offered a $330 refund instead of a replacement unit.
- The same SSD model was listed for $949 on Amazon.
- Rossmann seeks a direct drive replacement, not a refund at a higher price.
Popular right-to-repair advocate Louis Rossmann has initiated legal action against Samsung. The lawsuit stems from a warranty dispute concerning a 4TB 990 Pro Solid State Drive (SSD) that reportedly failed while under warranty.
Rossmann detailed the situation on YouTube, explaining that Samsung's support team refused to provide a direct replacement for his SSD. Instead, the company offered a refund equivalent to the original purchase price of $330. This offer was made despite the fact that the same 4TB 990 Pro SSD was available for sale on Amazon, including through Samsung's own storefront, for $949.
Rossmann argued that he should receive a replacement drive, not be forced to repurchase the device at a substantially higher cost. He stated the drive was not subjected to abuse and was operated under cooling, with data preserved due to its configuration in a RAID 1 array. The lawsuit aims to compel Samsung to fulfill the warranty obligation with a direct replacement.
Sources
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